Sometimes, it’s just impossible to get someone on the phone. If you do finally reach someone, the quality of support can lack in many areas. At L-Tron Corporation, our main objective is to provide the best pre- and post-sales technical support available anywhere. We find that by doing so, our customers get the correct product …
Quality Technical Support for Industrial Computing & Barcode Scanning Read More »
We have many visitors to our web store on a daily basis from a myriad of backgrounds: large and small companies, single person contractors and consultants, private individuals, non-profit groups, and government and public sector organizations. Most of these customers complete their purchase online using a credit card. But regularly we are asked if we …
Co-written by Gayle DeRose, Chief Operating Officer and Sally Schneider, Operations Lead When people ask us about L-Tron, our first response is to let them know that L-Tron provides cutting-edge data collection and industrial automation solutions. But lately we’ve been talking about what is L-Tron, and why choose L-Tron? Yes, L-Tron provides automation solutions for …
Step 1: I dial the 800 number. Step 2: I’m asked, “How can I help you?” Step 3: The automated machine hears the wrong command I’m requesting. Every time. Next, I have to navigate through the menu and no matter how many times I press the 0 to speak to a real person, it never seems …
Whatever Happened to the Customer is Always Right? Read More »
Having been in sales for over 25 years, I have seen it all! One thing I have seen too much of is fast-talking sales associates pitching products and services without putting the customer first. At L-Tron Corporation, we approach our sales methodology with our core competencies and values in mind: mutual respect and customer satisfaction. For the …
During recent client visits, I have noticed that customers really appreciate our transparency and dedication to customer service. Hearing clients speak about their positive past experiences with L-Tron as well as their desire to continue our close relationships is extremely satisfying. It got me thinking about the importance of “transparency” in all aspects of our …
Customer Service is all about Transparency and Dedication! Read More »
I wanted to take this opportunity to spotlight the L-Tron Operations team. The team has continually demonstrated outstanding efforts in supporting the company’s core beliefs when servicing our customers. Having been in sales and marketing for the majority of my career, I am well aware of the importance of creating a environment within a company that places …