ISO/AS9100: 2015 Certification.

ISO 9001:2015 Certification is a Big Deal!

Written by Carmella Giancursio If you’ve worked with us or partnered with us before, chances are that you already know this: Quality matters to us. Customer satisfaction is huge. For years, our tag line has read, “Your success is our passion” – and we mean it! Over the last year, we worked our tails off during …

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hotel stay

Be Our Guest: Hotel Technology Trends that Increase Guest Satisfaction

I checked into a hotel recently and received the familiar key card. When I got in the elevator and pressed the button to my floor, nothing happened. I pressed it again—like when I was waiting for that same elevator and kept pressing the up button over and over again, thinking I was somehow expediting its …

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Use Mobile Devices to Improve the Retail Customer Experience

(A 2 minute read…) Everyone makes mistakes. But in the retail industry, you might not have the opportunity to fix it. A 2015 LoyaltyOne study of “dysfunctional retail touchpoints” uncovered that 81% of unhappy shoppers do not complain to the store management about the experience. They leave quietly and share their complaint with everyone else—friends, …

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disney castle

Disney’s latest guest experience technology: Immersion or invasion?

(A 3 minute read…) Three years ago, Disney World in Orlando not only welcomed visitors to be their guest, but also began presenting them with a new way to enjoy the experience. The Magic Band Disney introduced the Magic Band, a waterproof, electronic wristband enables the park’s guests to wander through every area of every …

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L-Tron

How L-Tron Began: Seeing the Future of Barcodes

In these days of fast-paced changes, it takes a visionary leader to keep a company on track toward a bright future.  But you also have to start with a powerful vision. Starting in 1970  Back in the early 1970s, my father used to talk about barcodes. He saw them as a game-changer. I remember sitting …

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L-Tron receives Technology Business of the Year Award

Since the beginning, L-Tron Corporation has centered on delivering excellence. That was 41 years ago, and our commitment to continually seek ways to improve hasn’t changed. We were honored to have our efforts recognized recently when we received the 2016 Technology Business of the Year Award, at the 12th Annual Victor Business Awards. The award is presented …

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self checkout

Can Retailers Pump up POS for a Better Shopper Experience?

Retaining customer loyalty is a direct result of the quality of the shopper experience. Most shoppers will say the biggest bump in the path to purchase is the checkout—or specifically, the lines. Self-checkout has become less of a novelty as more retailers have invested in the POS technology to empower customers to handle this task …

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  • 7911 Lehigh Crossing
  • Suite 6
  • Victor, NY 14564
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