Step 1: I dial the 800 number. Step 2: I’m asked, “How can I help you?” Step 3: The automated machine hears the wrong command I’m requesting. Every time. Next, I have to navigate through the menu and no matter how many times I press the 0 to speak to a real person, it never seems …
Whatever Happened to the Customer is Always Right? Read More »
In my previous article, I threw a million—give or take a few—questions your way about what you need to ask yourself and what you are trying to accomplish when selecting barcode label software. In this article, we will explore the label software options a little further. Narrowing the Label Software If you only have a …
How to Pick the Right Software – Narrowing the Barcode Label Software Read More »
Christmas Eve was a tragic day for our community. In the early hours of the morning, firefighters in Webster, NY rushed to the scene of a fire on Lake Road. These men were met with hostile gunfire and two of the brave men were killed at the scene. Seven homes were destroyed and several other …
Are you one of the people who enjoy the sport of shopping on Black Friday? Maybe it is the belief that you have researched where you can find the best deals on many of the gifts on your shopping list. Or, maybe you treat it as a team event to be shared with your best …
Barcode Labeling: Helping Santa and the Elves, One Swipe at a Time Read More »
In this series, I will give you a few ideas on what to consider or, better yet, what to ask when you are exploring new software or replacing old software. Let’s be clear that this is not going to be a checklist on full-blown ERP, MRP, or CRM systems. These articles will be geared toward …
How to Pick the Right Software – Barcode Label Software Read More »
Thermal or impact? “He’s holding a thermal…printer!” While these words might not sound as urgent as C-3PO’s warning about thermal detonators in the Return of the Jedi, there is certainly something to be said about the supremacy of a thermal printer. Thermal receipt printers are faster, quieter and you don’t have to worry about ink …
A Primer on Printers, Episode I. The Receipt Printer Read More »
When most people think of a police vehicle, they think of the standard patrol car. You know, the type that made many of you slam on your brakes this morning on your way to work to prevent getting pulled over for speeding. Although the patrol car is the most popular, there are actually numerous types …
Small Tablet Computer for the ‘Other’ Patrol Vehicles Read More »
It’s that time of year again. Just a few days until Thanksgiving and then the holiday shopping madness kicks into high gear. On Friday, ambitious shoppers all over the country will be looking for deals, trying to determine what to buy for their friends and family, and figuring out where to find the best products …
I’ve been fishing for fun since I was a young boy, and fishing seriously for over 20 years now. A lot has changed since I first started. As a kid, all I thought about was catching fish. But now I understand that fishing is more than just catching fish. As we get older, I think …
Why is asset tracking so expensive? Asset tracking is not cheap. When tracking your physical assets, how long does it take to account for your physical inventory, input this data into your systems, and reconcile the differences? If you calculate the cost of this labor, which is usually done by higher-paid finance professionals, it can …