Child Protective Services: Paperwork Burdens are a Reality

  HHS and CPS caseworkers need relief from paperwork.   Every job requires paperwork, but professionals who work for Health and Human Services (HHS) and Child and Protective Services (CPS) spend too much of their time completing and filing forms and reports. It is extremely difficult to find the time to work with the children and …

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childfirst solution

ChildFirst Solution: Purpose Built for DSS/CPS Caseworkers

Between paperwork overload, case overload, and high job turnover rates, caseworkers and agencies are struggling to keep up. The fact is children and families may not be able to get the focused care that they need, read more in our blog titled: ‘The Challenges Caseworkers Face Everyday‘. The Solution L-Tron has partnered with Zebra Technologies to …

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childfirst solution

The Challenges CPS Caseworkers Face Everyday

Background Child Protective Services (CPS) caseworkers can juggle up to an average of 68 cases at any given time, and the national standard recommends no more than 12 active cases for initial assessment, and 17 ongoing cases. Caseloads have increased because domestic violence impacting children has reached epidemic proportions. Child abuse is reported every ten seconds, in the United States, affecting …

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The “WE” Suite: A Team Approach to Customer Service Excellence

Your company has great values… Your company core values focus on exceptional service and delivery… Your company has great processes in place… You train & train & train some more…   Sounds like exceptional service and delivery should be pretty easy to implement, execute and deliver right? Speaking from experience, it’s not so easy!   …

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There is Still Hope: Quality Customer Service for Airlines

I really love it when I come across exceptional customer service because I am passionate about delivering exceptional service to our customers. This time I am calling out the airline industry again. (Anyone remember my nightmare trip to COPSWEST a couple months ago?) But today I am really and truly smiling, because there are airlines …

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Airport Customer Service: Lessons in What NOT to Do!

I was packed and ready to go to COPSWEST in California, the largest Law Enforcement conference on the west coast. L-Tron was a proud sponsor/exhibitor for the first time –this year! If you travel – or even if you follow the news – getting anywhere by plane these days is never a given, even when it is a …

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Around the World in 80 Hours: The 2013 Advantech World Partner Conference

Wow—What a great experience! The location for the 2013 Advantech iAutomation World Partner Conference was Dubai from October 7-9. I had never been to Dubai but I was on my way with L-Tron’s CEO RAD DeRose.  It was a whirlwind – total travel time of 36 hours with approx. 50 hours on the ground! Were we …

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Just for Fun..Can I Connect Data Collection and the Chicago Style Hot Dog?

My name is Gayle DeRose and I am in the high-tech business. Data Collection. Data Acquisition. Rugged computing solutions. I am the COO at L-Tron Corporation, and we partner with the best in the business: Advantech, Honeywell Scanning & Mobility, and Zebra Technologies, just to name a few. I do routinely blog about our business. And today I have been inspired …

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LANpoint Terminals

 If you read our blogs regularly, then you know that our blogs are usually written by L-Tron employees.  For this blog, we decided to try something different – and feature a “Guest Blogger” from our friend, Bob Taflinger, Sales Engineer at Intelligent Instrumentation, Inc. (III). Thanks, Bob!   Over the years, the LANpoint fixed mount DOS …

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