L-Tron participated in the Greater Rochester Quality Council 6th annual Day of Quality on October 3, 2019. The ‘Day of Quality’ consists of professional volunteers from the Rochester area who come together to help organizations and small businesses implement tools and techniques that help improve their current quality processes.
This year, L-Tron’s Operations Team partnered with quality experts from RIT, Xerox Corporation, and the Hillside Family of Agencies to improve survey response rates among customers.
The inspiration behind the ‘Day of Quality’ stems from the United Way’s Day of Caring, another Rochester, NY volunteer-based event, in which thousands of people give back to the community each year. The ‘Day of Quality’ is unique in that it’s focused on supporting local businesses and organizations with support from qualified volunteers who are all Lean Six Sigma Green or Black Belts. Lean Six Sigma is a collaborative method for improving business performance that requires specialized training and certification. Green and Black Belts are the highest ranks of the Lean Six Sigma program.
L-Tron’s Operations Team has identified a goal this year of increasing customer service survey responses by 50%. Tom Lew, L-Tron’s Operations Manager, is the project sponsor and was pleased with the ‘Day of Quality’ event.
“We had a great time collaborating with other Rochester-area professionals as we strive to update our quality processes. It was an excellent opportunity for us to learn from their expertise as we learn how to solicit open and honest feedback from our customers. With this feedback, we can improve even more!”Tom Lew, L-Tron Operations Manager
Customer service and quality has always been the top priority for L-Tron. In 2017, Chief Operating Officer, Gayle DeRose, led L-Tron through the intense process of ISO 9100: 2015 certification, demonstrating the company’s commitment to customers through quality management, quality assurance, and continuous improvements to critical processes.
Later this month, on October 24, 2019, Day of Quality participants will reconvene to celebrate and share the benefits, learning, and successes.
Learn more about Day of Quality at http://www.grqc.org/GRQC-Day-of-Quality-2019-Flyer.aspx. To learn more about L-Tron’s customer commitment, please visit https://www.L-Tron.com/about-us/our-service/.
Questions? Interested in learning more about the Greater Rochester Quality Council ‘Day of Quality?’
Get in touch with the L-Tron team.